1. Information About Us
www.ecoxplore.com.sg is a site operated by EcoXplore Pte Ltd. We are registered in Singapore under the Business Registration Number 201104511H and with our registered office at 120 Lower Delta Road #12-16 Cendex Centre Singapore 169208.
2. Service Availability
Our site is only intended for use by people residing, businesses, and companies in Singapore (“the Serviced Country”). We do not accept orders from individuals outside of the Serviced Country.
3. Our Status
We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.
4. Price and Payment
4.1 The price of any product will be as quoted on our site from time to time, except in cases of obvious error.
4.2 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
4.3 We are under no obligation to provide the product to you at the incorrect (lower) price even after we have provided you with an email confirmation.
5. Delivery Charges with Terms & Conditions
5.1. All prices quoted are in SGD (unless otherwise stated) and subjected to prevailing GST. Price quoted are valid for 30 days (unless otherwise stated) or Promo validity date and subjected to change without prior notice.
5.2 Orders below ≤ S$ 500.00 to be self-collected from office.
5.3 Refer to below table.
|Standard Delivery||Self – Collection|
|≤S$500.00||Special Delivery Charge of S$30||N.A|
|S$501 & above||Free||N.A|
5.4 An additional S$ 30.00 fee (per delivery) will be imposed if delivery is required.
5.5 For self-Collection:
Address 120 Lower Delta Road, #12-15/16, Cendex Centre, Singapore 169208.
Self-Collection Time: 9:00 am – 6:00 pm
Avoid: 12.30pm – 2.00pm
5.6 Requesting Re-Delivery:
- Should re-delivery request require will impose additional logistics handling services charges of $30.00 per re-delivery.
5.7 Requesting Partial Shipments:
- Please provide information when placing order if you anticipate the need for multiple/batch deliveries.
- If items require batch shipped delivery, the 1st delivery is not chargeable if comply to term 3. Subsequent delivery will impose additional logistics handling services charges of $30.00 per delivery.
- The Subsequent delivery charges may be waived subject to mutual/contractual agreement for approval.
5.8 Requesting Multiply Delivery Locations:
- Please provide information when placing order if you anticipate the need for multiple locations.
- When items are being delivered to multiple addresses, each delivery location will impose additional logistics handling services charges of $30.00 per location.
- Delivery charges may be waived subject to mutual/contractual agreement for approval.
5.9 Requesting Return of Items:
- Request for return of item prior to type of change, logistics handling services charges solely borne by requestor.
5.10 Any cancellation of orders is subjected to a minimum 15% charge of purchase order value: subject to EcoXplore’s discretion.
5.11 Lead time for indent items: 2 to 3 weeks (subject to vendor’s availability of goods). Items under indent basis are non-returnable and non-refundable.
5.12 We reserve the right to change our product’s prices, after provision of official quotations, but prior to shipment, due to errors, changing marketing conditions, typographical errors, or any other reasons.
- We reserve the right to limit the quantity of any item sold or prohibit a sale altogether.
6. Our Refunds Policy
6.1 When you return a product to us (for instance, because you have cancelled the contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our policies, or because you claim that the product is defective, or you are not satisfied with the product), we will examine the returned product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned due to a defect) or provide you with a refund. If you have requested a refund, we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.
6.2 Products returned by you because of a defect or within the seven-day cooling-off period will be refunded in full after delivery costs have been deducted.
6.3 A claim by you that the quantity of the products delivered falls short of the quantity ordered shall be filed to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the quantity of the products had been delivered in accordance with the Contract.
6.4 The cost of return transportation is at your expense.
7. Our Liability
7.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
7.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
7.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner.
9. Events Outside Our Control
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
9.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
9.2.1 strikes, lock-outs or other industrial action;
9.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
9.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
9.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
9.2.5 impossibility of the use of public or private telecommunications networks; or
9.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
10.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
10.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
10.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
11.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
12. Entire Agreement
12.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
12.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
12.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
13. Out Rights to Vary these Terms and Conditions
13.1 We have the right to revise and amend these Terms and Conditions from time to time.
13.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).
14. Law and Jurisdiction
Contracts for the purchase of products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.