Personal Data Protection Policy

Ecoxplore Pte Ltd (“we”, “our”, or “us”) is committed to protecting the privacy and security of your personal data. This Personal Data Protection Policy outlines how we collect, use, disclose, and manage personal data in accordance with the Singapore Personal Data Protection (Amendment) Act 2020 (“PDPA”).

As a trusted provider of intelligent environmental and energy systems, data security is at the core of our operations. Ecoxplore Pte Ltd is ISO 27001:2022 certified (achieved on August 25, 2025). This means our Information Security Management System (ISMS) is globally recognised and independently verified to ensure the highest standards of confidentiality, integrity, and availability for all data we handle.

1. Personal Data We Collect

We only collect personal data that is necessary to fulfil our business functions and services. This may include, but is not limited to:

Contact Information: Name, corporate email address, telephone number, and company name.

Technical & Operational Data: Data related to client facility energy consumption, power monitoring, and SCADA system configurations required for our environmental solutions.

Usage Data: Information collected automatically when you visit our website (https://www.ecoxplore.com/sg/en-sg/home), such as IP addresses and cookies.

2. Purposes of Collection, Use, and Disclosure

We collect and use your personal data for the following basic business purposes:

Providing, managing, and optimising our intelligent environmental and energy systems.

Responding to your enquiries, technical support requests, or service applications.

Managing our contractual and business relationships with clients, partners, and vendors.

Complying with applicable legal, regulatory, or governmental requirements in Singapore.

We will not disclose your personal data to third parties without your consent, except where required or permitted by law.

3. Consent and the PDPA 2020 Amendments

By interacting with us, submitting information to us, or signing up for our services, you signify your consent to our collection, use, and disclosure of your personal data as outlined in this policy.

In line with the PDPA (Amendment) Act 2020, we may also rely on statutory exceptions such as Deemed Consent by Notification or Legitimate Interests where appropriate, ensuring transparency and accountability in all data processing activities.

4. Data Security and Safeguards (ISO 27001:2022 Certified)

We take data security seriously. Backed by our ISO 27001:2022 certification, we have implemented robust technical, administrative, and physical security measures designed to:

Protect sensitive operational data, client information, and proprietary insights from unauthorised access, alteration, or disclosure.

Regularly review and mitigate information security risks through our certified ISMS framework.

Ensure our digital platforms offer the highest level of reliability and trust.

5. Retention of Personal Data

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that the purpose for which that personal data was collected is no longer being served, and retention is no longer necessary for legal or business purposes.

6. Access and Correction Rights

You have the right to request access to a copy of your personal data held by us, or to request updates or corrections to your data. To make a request, please contact our Data Protection Officer (DPO) using the details provided below.

7. Changes to this Policy

We may update this Personal Data Protection Policy from time to time to ensure it remains consistent with our business developments and changes to the PDPA. The latest version will always be posted on our website.

Contact Our Data Protection Officer (DPO)

If you have any questions, feedback, or requests regarding your personal data, please contact our DPO at:

Email: [email protected]

Address: ECOXPLORE PTE LTD, 120 Lower Delta Rd, #12-16 Cendex Centre, Singapore 169208